An Old Polish Customer Gave A Thumbs Up At The Inspection Site: Your EN 10088 Stainless Steel Is Really Stable!

"From the first trial order to the fifth additional order, the trust between us has accumulated little by little."

-- Sales Manager Lao Wang recalled the cooperation process with this Polish customer

When we first contacted in 2019, the requirements put forward by the Polish customer Wojciech discouraged many suppliers :

• Must be 100% compliant with the EN 10088 standard
• A third-party inspection report must be provided for each batch
• No surface defects are accepted
• Delivery time must be controlled within 6 weeks

"At that time, our workshop director shook his head after reading the requirements," Lao Wang said with a smile, "but I know that customers who can make such detailed requirements are truly good customers."

This time, the customer ordered:

EN 10088-3 stainless steel round bars Ø20mm-Ø80mm

EN 10088-2 stainless steel plates, Thickness 5-30mm

A small episode on the inspection day:
The customer brought professional testing equipment to the factory and found a slight scratch on the surface of one of the round bars in a bundle during random inspection. Although it did not affect the use at all, we decided on the spot:

1. Replace this material immediately
2. The whole batch will be re-polished by the polishing machine
3. Give away 10 extra spare materials

"The customers said they can accept it," said the quality inspection supervisor, "but we think that the orders from old customers should be a benchmark."

► Real data speaks:

5 cooperations with a total supply of 86 tons

100% on-time delivery rate

100% quality pass rate

Average complaint handling time: 2 hours

► Those "little things" that touched customers:

1% extra margin is attached for each shipment (customers only found out later)

Proactively remind of material storage precautions

Help customers coordinate shipping space during the epidemic

Original feedback from customers
"Now my German colleagues are joking, do you have a branch in Poland? How can you be more reliable than local suppliers? " Wojciech said with a smile when signing the acceptance form.

We look forward to working with more "picky" customers to make each order an industry benchmark. Email:judesteel@juqing.hk