This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit and use our website (the “Site”). By accessing or using this Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website.

1. Information We Collect

We collect two types of information: information you voluntarily submit and information automatically collected when you browse our Site.

We may collect personal data that you actively provide when you register an account, place an order, submit a contact form, inquire about products, subscribe to newsletters, or communicate with our customer service. This includes but is not limited to:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Company information (if applicable)
• Order details and purchase records

When you browse our Site, we automatically collect certain technical information to improve user experience and website security, including:

• IP address
• Device type and browser information
• Access time, page views, and browsing behavior
• Cookie and tracking data

2. How We Use Your Information

We use your personal data solely for legitimate business purposes, including:

• Process and fulfill your orders, transactions, and after-sales services
• Respond to your inquiries, support requests, and customer service communications
• Send product updates, promotional information, and newsletters (you may unsubscribe at any time)
• Optimize website functions, content, and user experience
• Maintain website security and prevent fraudulent activities
• Comply with legal obligations and regulatory requirements

We will never sell, rent, or trade your personal information to third parties for commercial purposes without your explicit consent.

3. Information Sharing & Disclosure

We only share your data in the following limited circumstances:

• With your explicit approval or request
• With trusted third-party service providers necessary for business operation, including payment processors, logistics providers, and website technical support teams. These third parties are only permitted to use your information to complete assigned services and are obligated to protect your data confidentiality.
• When required by law, court order, or government regulatory authority
• To protect the legal rights, property, and safety of our website, users, and the public

4. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and optimize content performance. You can manage or disable cookies through your browser settings at any time. Disabling cookies may affect certain functions of the website.

5. Data Security

We adopt industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.

6. User Rights (GDPR / CCPA Compliance)

Depending on your region, you have the following rights regarding your personal data:

• The right to access your personal data
• The right to correct inaccurate information
• The right to request deletion of your personal data
• The right to withdraw consent at any time
• The right to opt out of marketing emails
• The right to data portability

To exercise any of the above rights, please contact us via the official email listed above.

7. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy policies or content of external sites. We recommend you review the privacy policy of any third-party website you visit.

8. Children’s Privacy

Our website is intended for general audiences and does not knowingly collect personal information from children under the age of 13. If you become aware that we have obtained children’s personal data without parental consent, please contact us immediately, and we will delete relevant information promptly.

9. Policy Updates

We reserve the right to update this Privacy Policy at any time. Changes will take effect immediately after being posted on this page. Your continued use of the website after updates constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions, concerns, or suggestions about this Privacy Policy or our data processing practices, please contact us at: judesteel@juqing.hk